Troubleshooting Import Errors

Errors can occur while previewing or finalising an import. Here's how you can manage them:

⚠️ Preview Errors

When previewing an import based on how you configure your store, errors can occur (e.g. there is an option to show an error if the product SKU does not exist). An error can also occur if the item was already imported.

\uD83C\uDF31 Solution

1. Make updates to the accounting software based on the details provided in the error message

2. Update the store configuration by using the “Edit Settings” option

⚠️  Import Errors

While syncing the data to the accounting software, errors can occur (e.g., the accounting software could not respond, or the configuration causes an error on import). When errors occur during the import

1. The import stops on that item that was being imported. The remaining items will be pending and the import will be pending as well

2. An error related to that item is shown describing the issue

3. . An option to retry is shown

\uD83C\uDF31 Solution

1. You can wait a bit and retry importing the item

2. If the error indicates that some destination account is incorrect, you can confirm that the store settings are correct

3. Undo the import. This will reverse all changes that were already synced to the accounting software

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